FAQ'S
How long will it take for my order to arrive after I make the payment?
Exohom Team will contact you for delivery dates and details of your products to ensure the product is delivered to your doorstep. However, getting your products delivered after payment usually takes 3-4 weeks. For more information contact us to understand the delivery process.
Can you customize it if I send you the photo?
At Exohom every furniture product can be customized even if you share an image or a drawing. Our designers and workers are skilled and have 15+ years of experience.
Can I receive periodic information about the new product collection via email?
Yes, you can subscribe to our newsletter and join our Exohom community to receive the latest updates about our products. You can also follow us on Instagram and other social channels to get all the latest news.
Why should I buy customized furniture?
Customization gives you the freedom to design your furniture the way you want. Customized furniture gives it a unique style and adds authenticity. Custom furniture is made to order and is the only piece that is customized for a particular client and cannot be duplicated in the market. With customization, you can embed your name on your furniture to give it a royal look.
Is it possible to cancel an order?
Yes, You can request a cancellation by calling the Customer Service department at +971 50 445 2969 or you can mail us at hello@exohom.ae within 24 hours of your order submissions. Note: Custom-made / bespoke orders cannot be cancelled / refunded.
What happens if one of the items received is damaged?
To request a replacement please email us at hello@exohom.ae.Make sure that item is not being used once reported and is packed for our quality teams to check. However we make sure that the items we deliver have gone through our security check and have passed our security checks.
What should I do if the item received is different from the ordered one?
At Exohom this usually does not happen as we provide a design render of your product first before proceeding to make. If the design and the materials are approved then the product is moved to the production team and the same item will be delivered to you. So you don’t need to worry about the wrong item getting delivered to your place.
Does Exohom have customer service?
Answer ConteYes Exohom customer service will contact you within 24 hours of your delivery date to ensure you have the products at your doorstep. Not only this but we also provide after-sale service to see if there’s any issue or problem with the product.nt
What payment method can I use for Purchases?
At the moment we only accept Credit/Debit Cards. VISA | MASTERCARD | AMEX and Direct Bank Transfers.
Why could my credit/Debit card be rejected?
The information we request from you must match the information on your credit card. Please complete the payment form carefully as a simple typing error can cause the operation to be rejected.
Your credit limit may have been exceeded or the card might have expired. Please contact us via email at hello@exohom.ae or by Whatsapp at +971 50 445 2969 if you are still facing any issues.